Terms of Service

Last Updated: January 14, 2026

Welcome to Anna's Cake World. By accessing our website or placing an order with us, you agree to be bound by these Terms of Service. Please read them carefully before making a purchase.

1. Orders and Payments

All orders are subject to acceptance and availability. As a home-based bakery, our capacity is limited, and we recommend placing orders well in advance. All orders must be finalized at least 24 hours prior to the desired pickup/delivery time.

Payment: Full payment or a non-refundable deposit may be required to secure your booking date.
Pricing: Prices are subject to change without notice, but confirmed orders will be honored at the agreed price.
Order Accuracy: It is the customer's sole responsibility to explicitly declare any allergies, dietary restrictions, or specific design preferences at the time of placing the order. We accept no liability, and no claims for refunds or exchanges will be entertained for issues arising from details not disclosed by the customer during the order placement process.

2. Cancellations and Refunds

Due to the custom and perishable nature of our products:

Cancellations: Cancellations made less than 48-72 hours (or as specified in your invoice) prior to the pickup/delivery date may not be eligible for a refund.
Refunds: If you are dissatisfied with your order, please contact us immediately upon receipt. Refunds or store credits are handled on a case-by-case basis and may require the return of the uneaten portion of the product for quality inspection.

3. Allergens and Dietary Requirements

Our products are made in a home kitchen that handles milk, eggs, wheat, soy, peanuts, and tree nuts. While we take care to minimize cross-contamination, we cannot guarantee that any product is completely allergen-free. Customers with severe allergies should exercise caution.

4. Pickup and Delivery

Pickup Protocol: We kindly ask that you arrive within your scheduled pickup window to ensure your cake is enjoyed at its absolute freshest. If you anticipate a delay, a quick message is greatly appreciated so we can keep your treat perfect.
Delivery Service: We are delighted to bring Anna's Cake World to your doorstep within our designated zones (fee applies). While we strive for perfect punctuality, we appreciate your understanding regarding traffic or unforeseen delays on the road.
Safe Transport: Your cake is created with care! Once it leaves our hands and enters yours (or your loved one's), we can no longer accept responsibility for damage during transport or handling. We recommend placing cakes on a flat surface in your vehicle to keep them safe and sound.

5. Changes to These Terms